Frequently Asked Questions (FAQ)

1. What types of furniture do you offer?

We offer a wide range of furniture, including sofas, chairs, dining tables, beds, dressers, and decorative accessories. Our collections are designed to cater to various styles, from modern to traditional.

2. How do I place an order?

You can easily place an order through our website by browsing our collections, adding items to your cart, and completing the checkout process. If you need assistance, our customer service team is available to help.

3. What is your order processing time?

Orders are typically processed within 2-5 business days. You will receive an email confirmation with details once your order is processed.

4. What shipping options are available?

We offer several shipping options to meet your needs:

  • Standard Shipping: 5-10 business days.
  • Expedited Shipping: 3-5 business days for quicker delivery.
  • White Glove Service: Includes delivery, setup, and removal of packaging.

5. How are shipping costs calculated?

Shipping costs are calculated based on the destination, weight, and shipping method selected at checkout. We also offer free standard shipping on orders over $500.

6. Do you ship internationally?

Currently, we only ship within the contiguous United States. We are exploring options for international shipping in the future.

7. What should I do if my order is lost or damaged?

If your order is lost or arrives damaged, please contact our customer service team immediately. We will guide you on the next steps, which may include filing a claim with the shipping carrier.

8. What is your return policy?

We accept returns within 30 days of delivery for most items. Furniture must be in new, unused condition and in its original packaging. Please refer to our Return Policy for more details.

9. How can I contact customer service?

You can reach our customer service team via email at support@fntfnt.com. Our business hours are Monday to Friday, 9 AM - 5 PM EST.

10. Do you offer assembly services?

Yes! We offer a White Glove Service option that includes delivery, assembly, and removal of all packaging materials for your convenience.